FAQs

Are the Wood Skins made from real wood?
Yes. We use only the highest quality wood from all over the world.

Do all Trunket iPhone 4, iPhone 4S and iPhone 5 Skins have the same pattern?
Trunket products are made from materials that come from nature. For this reason each unit is different and the wood/leather grain patterns displayed in photographs may vary substantially from the item you receive. Color and finish can vary as well. This stems from the simple fact that wood and leather can absorb colors and finishes differently based on the underlying wood/leather tones etc. Trunket believes this to be a unique selling point that makes our products special and each one unique.

Do the colors fade, rub off, etc.?
Our overlays are designed to sustain years of wear and tear and should acquire a natural, aged patina over time. We use only the highest-grade, fade resistant stain available. Occasional buffing will rejuvenate your overlay and keep it looking fresh for years to come.

How do I apply the Wood Skin to my phone?
Simply wipe the phone clean with the alcohol pad we provide with your overlay, ensure the phone is dry and free of any debris or residue, then remove the protective film from the back of the Trunket and apply it to your iPhone. It's that simple!

Can the Wood Skin be removed and reapplied?
Yes, however, we highly recommend that once you clean and apply the product, you not remove the overlay unless absolutely necessary. Frequent removal and reapplication of the overlay will diminish the effectiveness of the adhesive.

Which iPhone models do the Wood Skins fit?
iPhone 4, iPhone 4S and iPhone 5 only.

What payment methods do you accept?
We accept Visa, MasterCard, Discover, American Express or PayPal.

Why does the grain pattern on my product look slightly different than the photo on the web site?
Since Trunket products are made from real wood, no two are exactly alike. The variations in the natural wood grain cause each piece to be unique and individually beautiful.

What shipping options do you offer?
To offer you the greatest value, we ship items via USPS and Fedex.  

How much does shipping cost?  
Shipping is calculated during checkout.  

When will my order ship?
Orders generally ship in 1-2 business days.  

When will my domestic order arrive?
Domestic orders typically arrive in 2-5 business days.  

When will my international order arrive?
International orders typically arrive in about 1-3 weeks.  There may be additional transit delays or holds at your local customs office.  The purchaser may also be responsible for customs fees and tariffs.  Please contact your local customs office for more information.

What is your return policy?
We at Trunket are fully committed to offering our customers the best shopping experience possible. Therefore, you can return your unused Trunket Skin within 30 days of purchase for a full refund or exchange.
Trunket does not offer any exchanges or returns for products that are purchased via external merchants and distributed through wholesale reselling partners/programs. Including promotional marketing campaigns utilizing coupon codes in excess of 30%.  Please see the policies of the wholesale distributor. 

Attention:
Trunket items are not appropriate for infants or small children as they contain small parts which could pose a chocking hazard.